MMS & SMS Messaging Not Sending or Receiving
Experiencing issues with message delivery in Pulse? Let's explore how to ensure your messages are sent and received without a hitch.
As a dedicated messaging application, Pulse awaits notifications from Android to inform it of incoming messages, including their contents. This process ensures that your conversations are up-to-date and comprehensive.
Understanding RCS and Its Impact on Message Delivery
A key factor to consider in message delivery is the role of Rich Communication Services (RCS). RCS offers enhanced messaging features beyond the standard SMS, but it's important to note that Pulse is designed to work with traditional SMS. Consequently, if RCS is active on your device, you might notice some messages are directed to your phone's native SMS app instead of Pulse.
Simple Steps to Streamline Your Messaging Experience
To ensure that all your messages are consistently delivered to Pulse, disabling RCS on your device is a straightforward solution. Here's how you can do this:
- Open Your Phone's Native Messaging App: This is typically the pre-installed app for handling SMS and MMS.
- Access the Settings: Look for the settings or options menu within the app. This is often found in the upper right corner, symbolized by three dots or a gear icon.
- Locate RCS Settings: Within the settings menu, search for options related to RCS, Chat features, or Advanced Messaging.
- Disable RCS: Once you've found the RCS or related settings, toggle them off. This action prevents your device from using RCS for future messages.
- Restart Pulse: After disabling RCS, it's a good idea to restart the Pulse app to refresh its connection with your device's messaging system.
Ensuring a Smooth Messaging Journey
By following these steps, you're aligning your device's messaging capabilities with Pulse's SMS-based design, paving the way for reliable message delivery. Pulse keeps you connected, ensuring every word you send reaches its destination.
Should you have further questions or need additional assistance, our support team is always here to help. Please contact us through the app Settings > Contact Us.