How contact storage works and how you can update it (applies to the web, desktop, and Chrome apps)
- When you set up a Pulse SMS+ account, it uploads the contacts you have on your phone, to the cloud (end-to-end encrypted).
- When you open the web, desktop, or Chrome app, it will download these contacts to your computer.
- The Android app will check to see if it needs to upload any new contacts, once per day.
If you do not see some of your contacts on the web, desktop, or Chrome app, there are two steps to update them:
- Re-upload your contacts to the cloud. To do this, open the phone/Android app and go to My account > Resync Contacts.
- Redownload the contacts from the cloud to the computer. To do this, head to the compose screen of the web, desktop, or Chrome app (by hitting the + button on the bottom right corner). Once there, click the refresh button on the top right corner. It could take some time to redownload depending on the number of contacts you have.