The Best Way to Contact Support – Pulse SMS

I did not find the information I needed in the Help Center. What should I do?

Thank you for checking our Help Center before submitting a help request. If you do not find an answer to your question, you can contact us in the app or by using the Submit a Request link in the top-right corner of the Help Center page or our contact form at https://maplemedia.io/contact..

What is the best way to contact support?

For prompt assistance, please use the "Support > Email" form within the app. It automatically includes crucial details like your app version, device, subscription status, and previous purchases in the email. This way, our support agents will have all the necessary information, saving you the trouble of providing it.

Open Pulse SMS app
Go to the side menu
Tap Support
Select Email

I am unable to contact support through the app. What should I do?

If you cannot access the app, please use our contact form at (https://maplemedia.io/contact) Be sure to enter the App name in the dedicated field of the form. Please include the following information (if appropriate):

The full name of the app in the subject field
The version number of the app.
A detailed description of the situation.
The troubleshooting steps you have already tried (if an issue is being reported).

Tip: Screenshots or videos of the app's behavior can sometimes help our team determine issues and find solutions quickly.

Why did I receive an automated response to my ticket?

We can receive many questions or reports relating to the same issue. Therefore, it may be necessary to send out responses simultaneously to prevent the influx from overwhelming the support system.

If the automated response cannot address your needs adequately, we recommend responding to the automatic response rather than opening a new ticket. This will prevent your request from being pushed to the end of the queue.

I need help with a paid service or feature. What should I do?

Our recommended contact method is through the app, especially in this case. The data included with your email will help us to identify you as a paid user. If you cannot access the app, please use the contact form at https://maplemedia.io/contact. Be sure to include your purchase information when you submit your details.