Pulse SMS Premium Features Restoration Guide
To ensure you're able to access your premium features in Pulse SMS, please confirm you are logged in on the Google Play/Play Store app with the email address used for the original purchase. If you have multiple Google accounts on Google Play, log out of any others before proceeding.
Restoring Your Purchases
To restore your purchases in Pulse SMS, please follow these steps:
- Reinstall the Pulse SMS app on your Android device.
- Open the app and access the navigation drawer (side menu). Select Upgrade to Pulse SMS+ and tap on Restore found at the bottom of the screen.
- The app will automatically check and restore your subscription. Once completed, tap on Login to enter your credentials.
- If applicable, log in on the desktop/web app as well to ensure you can access your account there.
Note: If the Upgrade to Pulse SMS+ option is not visible in the side menu, it means the app is able to recognize your premium subscription. Subsequently, 'Pulse SMS+' is displayed on the top portion of the side menu.
Additional Troubleshooting Steps
If you are still facing issues, please follow these steps:
- Completely close and reopen the Pulse SMS app to refresh your session.
- If reopening the app does not work, restart your device to resolve minor software glitches.
- Reopen Pulse SMS after the restart to check if the premium features are active.
When Troubleshooting Isn't Successful
If you've followed the steps above and still can't access your premium features, further assistance is available:
- Navigate to Navigation Drawer (side menu) > Support within Pulse SMS to contact our support team directly.
- When contacting support, include a detailed description of the issue, relevant screenshots, and the email receipt of your premium subscription, ensuring the order number (format: GPA.NNNN-NNNN-NNNN-NNNNN) is visible.
Our support team is dedicated to resolving your issue and ensuring you can fully enjoy the premium features of Pulse SMS you've purchased.